I can not access the database or the client portal at all

This can happen out of a few reasons.

The most common is that our security system did flag your system as harmful or that you try to access our database from a country which we don’t allow!

Error codes #

Errors 1006, 1007 or 1008 Access Denied: Your IP address has been banned #

You try to access our database from a country which we don’t allow. We do allow access only from: Germany, Czech Republic, Hungary, United States, United Kingdom, Netherlands, Spain, France, Slovakia.

If you want to access our database from another country of the above, please get in touch with us or use a VPN service.

Error 1012: Access Denied #

We forbid access based on malicious activity detected from the visitor’s computer or network (ip_address). The most likely cause is a virus or malware infection on the visitor’s computer.

Resolution #

Update your antivirus software and run a full system scan.

Error 1015: You are being rate limited #

This usually happens if you tried to reload the page too often and our security system thinks you are trying to run a DDOS attack by useless requests to our server.

Error 1020: Access denied #

You try to access our database from a country which we don’t allow. We do allow access only from: Germany, Czech Republic, Hungary, United States, United Kingdom, Netherlands, Spain, France, Slovakia.

If you want to access our database from another country of the above, please get in touch with us or use a VPN service.