What if the producer did not pay the accommodation as he promised?

In such a case, first try to contact the producer by all possible ways. This means: phone call, iMessage, WhatsApp, Telegram, Viber, Facebook Messenger, Instagram Messages.

If after a time of 30 minutes you don’t receive any response from the producer, please contact us by phone, WhatsApp, Telegram, Viber or Facebook Messenger.

Please allow another 30 Minutes for a response by us.

In any case, make sure of the following:

  • That you are at the right flat or hotel
  • That there was no miscommunication regarding your accommodation

What if there is no response by the producer our the agency even after 1 hour? #

In this case please take care about the communication yourself. this can be by paying the arranged but not yet payed hotel room by the producer, or taking any Airbnb or hotel which is in the similar star range/price range of the accommodation booked by the producer.

So if the producer just payed a 3 star hotel, please don’t take a 5 star hotel. As in such cases we cant make sure that the producer will refund you.